Help & Support
Reference

Glossary

Plain-language definitions for the terms you will see across CredPass.

A
ACECQA

The Australian Children’s Education and Care Quality Authority - the national body that oversees childcare quality and compliance.

ACECQA Worker Register

A standard record of your team’s credentials in the layout an ACECQA assessor expects.

Action needed

An educator whose compliance is waiting on the centre to do something.

C
Compliance requirement

A document your centre requires every educator to hold. You set these in Centre Settings.

Credential

Any document an educator holds - a check, certificate, qualification or training record.

E
Educator

A staff member connected to your centre through their own CredPass passport.

H
Hard cap

The point where you have as many educators as your plan allows. Adding more prompts an upgrade.

Headcount

The number of educators connected to your centre, which sets your plan tier.

N
Notification recipient

A person at your centre who receives compliance and expiry emails.

Q
Quick Report

A live, one-row-per-educator view for daily compliance triage.

S
Sighted

When your centre has physically checked an educator’s original document, recorded with the date.

Snapshot

A read-only, point-in-time record of an archived educator’s credentials, kept for three years.

W
WWCC

Working with Children Check - a background check required to work with children in Australia.

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