Help & Support
Subscription & Billing

Subscription and billing

3 min read
On this page

What this is for

Billing is where you choose your plan, update payment, and find your invoices. Educators always use CredPass free - you pay only for the centre dashboard, priced by the size of your team.

Key things you can do

Choose or change your plan
Update your payment method
Download past invoices
See how your team size maps to a plan

Step by step

1
Choose a plan

Pick the plan that fits your team size. Every plan includes the full platform - pricing scales with headcount, not access.

The Choose plan screen
2
Confirm and pay

Review the order, then continue to Stripe to enter card details. CredPass never sees your card number.

The checkout screen
3
Manage it later

From the Billing tab you can change plans, update payment, or cancel - your access runs to the end of the paid period.

The Billing tab summary

How plans are priced

Micro - 1-5 staff.
Small - 6-15 staff.
Standard - 16-30 staff.
Large - 31-50+ staff, priced by consultation.

Good to know

Pricing scales with your team size, not your access - every plan has every feature.
If you reach your plan’s headcount cap, adding another educator prompts an upgrade.
Card details are handled by Stripe; CredPass never stores them.

Questions

Why am I blocked from adding an educator?
You have reached your plan’s headcount cap. Move up a plan to add more - CredPass shows the next plan up when it happens.
Do educators pay anything?
No. Educators use CredPass free. The centre pays for its dashboard.
How do I change plans?
Open Billing, select Change plan, and pick a new tier. Upgrades apply straight away; downgrades take effect at the end of your period.
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