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Educator Educational Centre

Help & Support

How can we help?

Find out how any part of CredPass works, in plain language.

New to CredPass? Start here - a quick tour Four short steps to set up your Credential Passport, add your first document, and share it with a centre. 5 min read · 4 steps

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DashboardYour at-a-glance home - alerts, next steps and recent activity.My CredentialsAdd, renew and track every document in your passport.RenewalsSee what is expiring and renew before it lapses.My IdentityYour verified name, previous names and personal details.My CVBuild a professional CV that centres can view or download.EmploymentConnect to a centre and manage your placements.Sharing & VisibilityChoose exactly who can see your passport, and for how long.NotificationsAlerts on the bell and by email, before anything lapses.SettingsYour account, sign-in, timezone and notification choices.Password & sign-inReset your password and how you sign in.Add to your devicePut CredPass on your home screen or desktop.

Popular questions

How do I add a credential?Why does my document say "Verifying"?How do I share my passport with a centre?What happens when a credential expires?How do I add a previous name?How do I add CredPass to my home screen?I forgot my password - how do I reset it?

GlossaryPlain definitions for every term. Contact supportStill stuck? CredPass can help.

Security & privacyHow CredPass protects your data - encryption, storage and who can access it. Manage a centre too? See the director's Help Center - the screens a centre uses.

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